Help & FAQ

We currently Accept Paypal, Amazon Pay as well as Visa, MasterCard, Discover, American Express & Apple Pay. So yea, pretty much everything.

Oh no! We understand mistakes happen, head on over to the Contact Us page and shoot as a line with your name, order number and what needs to be changed and we’ll get it taken care of for you ASAP.

Technology can be so annoying sometimes, we get it. Head on over to the Contact Us page and we’ll be happy to take your order over the phone.

Sorry, you’re having trouble, head on over to the Contact Us page and we’ll get you back in and sorted ASAP.

Orders above $50 receive FREE Standard Shipping (5-7 Days), You also have the choice of purchasing Expedited Shipping (2 Days) and Priority Shipping (Next Day).

Based on the Shipping Speed you selected your order will be delivered in its window, Standard Shipping (5-7 Days), You also have the choice of purchasing Expedited Shipping (2 Days) and Priority Shipping (Next Day).

Sometimes you won’t see your order on Standard Shipping shipped until just a few days before it’s maximum time of 7 days, but rest assured we’ll ship it faster to make sure you get it within the window purchased.

Sorry, we don’t store credit card data (for your security). You’ll have to place a second order for that missing item.

Depending on where you live your order could ship with USPS, FedEx or UPS. We work closely with the largest shipping logistics company in the world to get it to you the fastest way possible.

Sorry, discount codes cannot be combined.

It’s possible the promotion has ended, if you feel that isn’t the case go ahead and Contact Us and we’ll take a look for you.

We don’t right now, but that will change very soon. Contact Us if you want to be added to the notification list of when our international shipping opens up.

Yes, we’re a Florida company and all our banking and company filing is in the United States and USD Currency.

Returns & Refunds

What is your return policy?

All orders come with a 30 Day return window and orders returned within this window will be refunded 100% of the original purchase price.

Do you offer return shipping?

At this time we do not cover return shipping labels or postage. We're working hard with our fulfillment partners, and hope to change this soon.

Where do I return my order to?

Ship your entire order to the following address, and be sure to provide your order number and name clearly on the packaging for processing. Refunds will be processed within 2 business days of receiving the return. PupGrade RTN, 6255 N Hollywood Blvd STE 135 Las Vegas, NV 89115

Still have questions?

Head on over to our Contact Us page and either drop us a line or call in during business hours.